Nightmare Customer experience.

I am and have been a Virgin Active Member for about 6 years now and have never had any trouble until today !!<br> <br> After calling the call centre in an attempt to move my contract from Stellenbosch Virgin Active to New Market and being told that as a dependant i can not change the contract myself I preceded to the New Market Branch.<br> <br> Arriving there i told the staff member what happened and asked if i could still complete my workout making my intention clear that i intend to take the necessary steps once my father is available. Unfortunately i was very rudely told that the system does not show that i contacted the call centre and even after proving that i contacted the call centre on my call log i was still rudely made out to be lying! <br> <br> After this the staff member phoned the call centre and gave the phone to me as i tried to explain the situation the call centre rudely hung up on the conversation. The staff member then looked at me and said that she cant do anything about it ! Then after waiting 15 minutes for the manager who treated me just as rudely i was expected to pay a visitors fee. At that moment i packed up drove 10 minutes to Meyersdal where i was assisted immediately.