New system incompetence

We have had consistent issues with workouts not updating, thereby influencing not only the workout streak, but also Vitality. Specifically on my son's profile, where he should now be on about a 12 week streak, but we get weak responses on Facebook Messenger, like it gets updated manually, or via qr code or with the card. Like that should make a difference?! The only reason the workouts are entered manually is because the scanner doesn't work, which you guys insist works. My husband has been querying this since June, but the issue with Vitality/gym, has been persistent since we joined in February. Why would anyone buy into a so called rewards system, where you make us out to be ****s or not keeping up to your promises. This is not treating customers fairly. No one has been able to sort this out nor give acceptable feedback or resolve any issues.