1 reviews | Active since Nov 2009
New contract - unfair practice
I went to virgin active in bel airs on Monday 12. April to join on Vitality. The consultant told me that I can pay the r150 joining fee and then train for free that month and then come and switch over to vitality. The reason why I could not activate vitality and pay there and then was because my husband was supposed to sign some papers as he is the principal member. The consultant told me I would be refunded once I joined vitality. Fast forward on the 14th which is today my husband came in to sign the vitality. The consultant turned around and said after we had paid the R1590 for joining discovery that I will not get refunded. Virgin active, I really love your gym but if it's going to be broad **************** then I am sorry I will have to cancel my contract so that you refund me all my monies paid to you. I am in the cooling period after all.<br>
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology for the level of service received.
I have escalated the matter to the club general manager and the team will be addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology for the level of service received.
I have escalated the matter to the club general manager and the team will be addressed internally.
Kindest regards
Robyn
