Never trust Virgin Active

In December we as a family joined the gym, but since February we had nothing but trouble, every month we are being charge a different amount. On Friday we went to their office to sort this matter out, where we have been told that they are offline. On Monday we poke to the Sales Manager as well as the Club General Manager where they confirmed that they will investigate and give us a call back the following day. Till now nobody contacted us and we constantly had to drive there to get answers. On my arrival yesterday I was told that the General manager made her decision and that that, if we are not happy with it, it is not their problem. Now dear club manager why is it that you could not even pick up the phone and explained your decision to us. If you can make decisions without us, then we simply don't want to be associated with you, all you have been done till now is to lie and deceive. These contracts must be cancelled, and just fyi, I will not pay a cancellation fee as you guys are not renting a service.