Never Join Virgin Active South Africa

I am utterly disappointed in the service I have received from virgin active. On the 21st of June 2021, I sent through an urgent email to ask that my banking details are changed, I received an email asking for my cellphone and ID number of which I provided, I then received an email confirming that my banking details were changed, come the 30th of June, my old account is debited and that came with a charge of R115 for a rejected debit order. The same thing happens on the 31st of July, I actually then did an EFT payment. How do you send an email confirming that my details were changed but yet you still debit my old account, it has been so embarrassing for my husband and I because every time we swipe our cards, we are told that our services have been suspended, we have to find ourselves explaining every time, it is very pathetic and such a poor service. I called virgin active, had to hold for a good fifteen minutes only to find a sales person answer and yet I had selected the correct department, he advised that a team leader will call me immediately and this has not been done. I will cancel your services and advise people to never join Virgin Active as it renders a very poor service. You are so quick to recruit people but can’t manage your business.