Never cancelled contract as agreed

Over 2 years ago we went through a difficuild time and asked Virgin active to either freeze the account or close (cancel) it. They never did and when my son recently ried to open an account we found that he was rejected due to virgin active northgate blacklisting him. Its rediculous as its a service provider and he never used thed services again. He is 21 now and no futureto build on due to this. <br> <br> <br> Disgusted by the way they make money of innocent young people.