Nelspruit Virgin Active not responding to complaints

Nelspruit Virgin Active. We have reported the faulty globes on squash court 1 three times in the past month and nothing has been done. This was reported to Moses and to date nothing has happened. We have also asked them to clean or sand down the court surface, but no response. Court number 3 is also closed as it is now being used as a storage dump for old chairs, some gym mats and other equipment. I have voiced my complaints online with Virgin Active and 48 hours later, I still have not received any feedback, despite the fact that they assure me that someone will contact me within 24 hours. It saddens me to see how fast this gym is deteriorating! It's a very sad state of affairs.