Negligence

I was signed up a year ago for a 1 year deal. The agent asked for my quote from another gym planet fitness (vowed to beat it). Being new to the area at the start I went to the wrong gym a red gym or somthing as my GPS took me there and they said I can't go there even though virgin active had a rlthinf where you could go to any gym. Whatever fair enough but then they inspected my contract and said the agent that signed me up was ********* signing me up to a home gym with lower rates. I didn't and still don't know where this home gym was.. I was furious and went to Centurion (my home gym). The agent and the manager sat me down and assured me that this won't affect me whatsoever. Everything is perfect and I can simply continue to go to my gym with no worries anything would happen. They did and that was it. 10 months later I couldn't go to my home gym. I then tried to contact virgin active and head office multiple times. Even going in. All I got was promises that the manager would get back to me. By both staff and head office and sort it all out. Worse case I said transfer me and I'll pay a higher rate. They couldn't even do that! I still don't know where my home gym is. The agent that signed me up left long ago (go figure). And two friends that work at that branch was honest with me telling me no one wants to deal with it because they commited negligence. And that the manager sucks and doesn't take any responsibility for anything. Gladly my contact came to an end.

So my issue is not with their facilities. But with their conduct. And accountability. Horrific. If head office did send them instruction to get back to me.... Well the branch showed head office a middle finger. After getting info from the insiders... I lost all hope in virgin active doing even the most simple of tasks (transfer).

Misleading their members is a serious thing.