need to cancel

Hi, i have recently joined Virgin Active in Cresta, Randburg and I am so disappointed with their service. On July I purchased a booster Pack team members said that if I buy the booster pack I will get two months free of membership and an extra session on that day.<br> <br> On 13 August, I had to ask when they will provide a trainer for me, as it was said that not many trainers work on Saturdays, which I understand, but why did it take that long though.<br> <br> a trainer was arranged and the August monthly payment was deducted, but coming to September I received a notification that Virgin active deducted their fees, which was a surprise because the guy said that he already removed it from the system and the next payment will only be in October.<br> <br> I contacted him and explained what has happened, he didn't even apologies for the mistake. I requested a refund then he said that there was nothing that they could do but he can do both, give me a refund and a free month.<br> <br> Firstly I didn't get the extra free session, Its two weeks now and I am still waiting for my workout plan. Nothing!<br> Can it be possible that I can cancel?<br>