Nathan Raubenheimer - Worst Sales Consultant - Find someone else to sign up with

I signed up with Nathan Raubenheimer at Virgin Active Sunningdale on 21 May 2022 for a personal membership as well as a membership for my son. On 23 May 2022, I then paid mine & my son's 12 months' memberships in full. After this was done, Nathan reactively informed me about certain activations that must first take place with my medical aid, as if he was learning these things for the first time as we were going along then he also needed Proof of Banking so that Virgin Active has it on file, "it's not to debit but in case you cancel your medical aid membership" were his words & so I comp**** by providing this info. On 2 June 2022, my son & I went to gym, scanned our membership cards, provided by Nathan, it was disabled, we spent about 10mins at reception trying to resolve the issue, Nathan ended up having to come down & push a few buttons with the reception. He then confirmed that all's sorted. On 9 June 2022, we scanned our membership cards again then the gentleman at reception raised the issue that my 10 year old son appears to be the principal member as the info loaded on their system by Nathan was done incorrectly. Taking into account that I settled our 12 months' membership in full on 23 May 2022, my bank account was still debited on 1 June 2022. I then sent Nathan a Whatsapp on 2 June 2022 informing him about this, he blue ticked me then I called their offices & spoke to him on 3 June 2022 whereby he then apologised, he then also followed that convo up with a Whatsapp using "closing of May sales and attending to pending sales" as well as using the administrator as an excuse. He said he'll come back to me with an update. 10 days later, 13 June 2022, I sent him another Whatsapp requesting feedback & confirmation that the unauthorised debit order will not reoccur on 1 July 2022, he blue ticked me again, no feedback since. During my visits to the gym, I engaged with various individuals at reception requesting guidance on having the debit order reversed, Nathan wasn't around. Today, 23 June 2022, I visited the gym again, requested to speak to Nathan, I was then told that Nathan was on a lunch break. I was at the gym for over an hour, kept checking with reception & Nathan was nowhere to be found. In my opinion, he was avoiding me since the sale was done, there was no longer a responsibility from his side to help me with my issue. Nathan is the perfect example of a typical sales person whose agenda is to focus only on & finalise the sale, service is not a concern forgetting that retention through the delivery of a quality service is even more important because referrals are established through that. Short sighted with a reputation of being labelled "bad." Case in point, I want to upgrade my membership from Club to Premium so that my son & I can visit any branch but I will definitely not be doing that upgrade with Nathan. Nathan Raubenheimer gives Virgin Active a bad rep!