My terrible experience from Virgin Active - case: ***0

I have been with Virgin Active for over 2 years. I signed up at my local club during Covid and when I returned to the office, I changed my membership to a club that is closer to my workplace. I am now working from home so I wanted to cancel my membership and the stories I was told by the agents is shocking.

1. I contacted Virgin active to cancel my membership because it has been over a year and that I what I signed up for. I was told that I have to pay a fee because I haven’t completed the year with them. I told sent them my bank statements showing the charges for over a year. They told me that my old membership was cancelled and a new membership was created when I moved back to site. I told the agent that doesn’t make sense, why would I cancel a membership if I can simply move it? They couldn’t explain that.

2. I was fed up and told them I want to cancel the membership since 3 months is left for me to compete the year. The agent offered me a deal to pay R150 for the remaining 3 months. I accepted. First month I was charged R500… I responded to the Emails I was communicating with the agents, no response.

Virgin active has ****med me and no one is willing to assist. Terrible service after I have been with them for over 2 years. Terrible, terrible, terrible! Stay away from this company. Signing up is simple but ending the contract is one hell of a mission!