My conversion got sorted ,but my activity is not

Hi, this issue is linked to my previous report on Virgin active. My gym conversion finally got sorted but my activity for late Feb and March was not added. This is unfair to me as it is not my fault that the conversion did not go through in the first place. Mo at the gym showed that my activity based on gate swipes is on the gyms record but was not added when he finally got the conversion. I am annoyed as this affects my activity record with discovery. Discovery says they can't do anything on their side as they draw their data from Virgin. I emailed Tracey about a week ago, have had no response