My card has not worked in 7 months

Signed up for Vitality in August of 2014. As of April 23th 2015 I am still not on the system as a member. I have been into virgin active over ten times giving them all my details. At first I was told it was a computer glitch and now who knows. Virgin active did own me a refund for switching over to vitality but now so much time has gone by that I have made that money up. Now I can't sign a contract because I will be moving in July. The whole thing is a big mess because of their lack of customer service.