My account cancelled in error

Dear Sir / Madam,

I am writing to you to raise an issue about: My Gym membership

The issue that I have experienced was: My account access is been cancelled without my attention.

I am with Virgin Active under Vitality for years now and feel this taken against my account without me been properly informed is wrong. Firstly the gym that I was attending to was in the process of closing down between January and February, with that said I was unaware of the process going forward which resulted not paying for those two months.

Then the 3rd month of March there was a break out of this corona Virus and was told that our membership will be frozen till later notice.

Yesterday when I went to The Atrium Branch to find out the new processes they told me I am no longer a Virgin Active member and this came as a shock to me, that now I have to re-join and worse become a new vitality member.

I am so not happy and feel unfairly treated about this and would like for it to be rectified or advise the next line of escalation if unable to help me

It occurred on: 29/08/2020

This meant that My access has been removed without a proper communication nor clarity.

I want Virgin Active to reinstate my access as now it has been brought to my attention that because of our gym closing down we can go to any VA convenient. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.