LM
Lance M

1 reviews | Active since Aug 2010

01 Jun 2015, 17:01

'Moved' by great service

Thabo, was quite exemplary in handling my membership query and managed to resolve it without me following up with him. He remembered to speak to me at the gym to advise on the progress of the query and called me to inform me the minute it was resolved.<br> Well done Thabo on exceptional service delivered, quite a delightful engagement overall.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply02 Jun 2015, 12:04
Official
Hello LanceM,

Thank you for your wonderful feedback.

It is always wonderful when our staff is recognised for their Outstanding performance and excellent customer service.

I shall be sure to forward your compliment to Top Management.

Please continue to enjoy your time with us!

Happy gymming!

Nawaal