PA
PAULA A

1 reviews | Active since Nov 2010

26 Sept 2016, 15:06

Most ********* and unhelpful company ever!

<p>I joined the Bryan park branch over 5 years ago. From the start I realised the manager was in over his head and didn't know what he was doing. I assumed he was new and felt sorry for him and came in numerous times to fix his mistakes most of which meant I had to wait for before going to gym.</p> <p>Eventually he asked if I didn't want to cancel my contract - I had payed and it wasn't working out.</p> <p>He said he'd cancel it and I left .</p> <p>I later discovered he hasn't cancelled and I owed money!</p> <p>I wrote repeatly to the complaints department and didn't receive any reply.</p> <p>After posting on hellopeter I received a reply telling me to say I had received a reply!!</p> <p>After hundreds of attempts I received another rude "reply" offering to reduce my bill if I accepted immediately.</p> <p>I have never experienced such stupid rude and useless people before. </p> <p>No-one is interested in hearing my issue or assisting me in resolving it. It is now just a fact that I owe money and am in the wrong and I do not accept that .</p> <p>I would advise everyone to be very careful before signing with this ********* company.</p>

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Replies (2)
Virgin Active South Africa
Virgin Active South Africa's reply26 Sept 2016, 15:47
Official

I have tried calling you and left a message on your phone. I have also emailed you and would really like to help resolve this. Please reply to my email so that we can assist you.
Regards,

Dave

PA
PAULA A's update30 Sept 2016, 13:39
Reviewer Update

Hi,

After posting my complaint I received a responce immediately from Dave

Luis at Virgin Active and the matter was resolved within a couple of days.

Thank you Dave!