WM
Willem M

1 reviews | Active since Nov 2015

20 Nov 2015, 11:39

Most poorly managed i have ever come across! Staff

4 hours and no reply, maybe i need to send this to Ross Faregher, Rick Jaffe and Jason Grippa, maybe then i will get this resolved. <br> <br> Willem Marais<br> <br> ***<br> <br> Begin forwarded message:<br> <br> From: [Email Removed]<br> Date: 20 November 2015 at 07:36:18 SAST<br> To: [Email Removed]<br> Subject: Feedback from Virgin Active website<br> <br> Good day,<br> <br> I would like to inform:<br> <br> Ive been a member nearly 9 years now, and last night was the last straw for the extremely poor service at Northridge club!<br> <br> Previously i have mentioned that it is unacceptable that no staff is visible and that all weights are lying around.<br> <br> Previously i have given proof of this by means of photos, nothing has been done!<br> <br> So now, i will make sure that every opportunity i have to take photos of how poorly managed the club is, and i will make sure the whole of Bloemfontein and rest of SA KNOWS THIS!<br> <br> I am paying R400 a month, my contract states i must put my weights on their places, NOT SPEND hours looking for them!<br> <br> 3 staff members laughed at me when i complained last night! SO GET ME, i will not stop until this is sorted! You will be known for the most poor club ever!<br> <br> Or contact me to resolve this!<br> <br> ***<br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply20 Nov 2015, 13:31
Official
Hello 12wilmar,

Thank you so much for taking our call.

We are terribly sorry for the experience.

Please rest assured that we are addressing this matter urgently.

Kindest regards
Tracy-Lee