MOST PATHETIC SERVICE I HAVE RECEIVED IN MY ENTIRE LIFE!!

I hope you see this review VIRGIN ACTIVE!! I am so shocked in regards to the service i got! Let me explain why...

I knew i had an account that was in arrears with virgin active because i got an email from the attorneys where virgin active handed my account over to. So i confirmed the amount that was in arrears on my account and i paid it in full. So in Aug/Sept this year i went with my proof of payment and the letter i got from the attorneys to the club i used to belong to and i gave them that and said that i would like to join. So the consultant at virgin active checked with his administrative office and they confirmed that my account is paid and i am able to join again.

So then i paid my joining fee and i joined again.

NOW....

So one day when i went to the gym (about a month later) and i tried to scan my card then it got "declined" and the person in front told me that my membership got suspended.

I was furious because i paid my arrears and now my membership was suspended?!?!

So the next day i phoned virgin active head office in SA and the lady informed me that there was another contract for my friend and i was put down as the payer. What utter bull**** was that?!?! So the lady explained to me that i am not able to gym until my friends contract was paid up. So then i asked the lady that she must send me the contract of my friend so that i can see where i signed that i will be the payer of that account. But all of this is utter bull****!!! To this date i am still waiting for feedback from virgin active head office!! How can you just suspend my membership after i have paid my arrears that YOU TOLD ME TO PAY!! and now i am unable to gym !!! How do you keep me liable for someone else's contract and when i ask for proof you are not able to send me anything!! I want this sorted now!!! This must be the worse customer service i got in my entire life!! Thanks for nothing Virgin Active South Africa!!!