Most pathetic service ever.

I joined virgin active in October of 2015, i was told that my monthly subscription would be R550.00 as we are two members however because i'm with bank-med i can join momentum multiply and get a discount of 80% which i did do. R550.00 went off on the 1st November 2015 i was told by peter to reverse the amount which i did but in order to get the discount of 80% peter was suppose to activate my subscription which he never done. My account with virgin active is now in a negative balance because of the his mistake we agreed on a 50% discount which has not been done still waiting for it to happen. Secondly as of the 1st of January momentum multiply is no longer part of bank-med discovery vitality is part of bank-med now, so if i move over from multiply to discovery i'm not liable to pay the activation fee of R1450.00 the club at South-gate is unaware according to peter and i have to speak to discovery which i did, they sent me the terms and conditions of this special offer that discovery is running. I have been running around to virgin active on a weekly basis and still nothing has been done only empty promises. I just want my account sorted and i don't want anything to do with virgin.