MONTHLY INCORRECT DEDUCTION -CURRENTTLY R1055

I joined Virgin Active sometime in October for myself and my two children who turned 6 and 8 this year when I joined they were 5 and 7. I signed a contract for a monthly premium of R175.00 (vitality benefit )for myself and R105 for each child of which the one who turned 8 I was advised the premium has increased to R152.00

I engaged with Virgin Active Team and even wrote to them explaining my problem including sending all necessary calculations requesting refund for all the over deductions. Finally two month ago my refund was refunded . Last months again the same thing continued R1055.00 was deducted I wrote several emails with no reply anymore hence I resorted to this platform. I honestly cannot understand this kind of incompetence . Were are they getting monthly R1055.00 when I should only be charged R175.00+R105+152 = R432.00 per contract? Who loaded R1055.00 because this is ***** ? How many month should it take to rectify a simple thing as updating a correct stop order deduction ?

Despite several emails I haven't received a reply . I sent an email that I will not only stop this debit order moving forward I will also ensure I report my experience on hello peter and yes iIstill never got any reply hence I proceeded.

JOINING THIS GYM HAS BECOME AN UNECCESARY NIGHT MARE FOR ME.

Regards Petunia