Money taken from account

On 5 May 2015 I contacted the virgin active call centre and was assisted by an agent named K Johnson. The purpose of my call was to cancel my membership, I was advised that I would be charged a cancellation fee and that the total Virgin active will deduct from my account on the very same day was R1036 thereafter no monies will be due to virgin active and my membership will be cancelled effective 31 May 2015. What did the imbeciles at virgin active do.... They deducted an amount of R365 from my account on 1 June 2015, I contacted the call centre again and spoke to Lavern who advised that a manager would call me in 2 working days. Today is the 4th working day I have not been contacted. My rights as a consumer have been infringed greatly by the incompetence of virgin staff. Basically you have ****** money from my account because after 31 May 2015 I have nothing to do with you. I want my money reversed into my account in 24 hours!!!!!! My iD number ***