1 reviews | Active since Aug 2017
Money Milking
I have been a member of Virgin Active for 1 year now, on a 2 year contract. My fees have always been paid on time with no issues. I signed the contract at the Middelburg offices, without their employee informing me of the ridiculous cancellation fees, and did not receive a contract that I could at least see what said fees would be. I am a member at the Hatfield gym, and wanted to move to the Groenkloof gym, but because they don't have a 2 year student contract at Groenkloof, my fees would increase by R150 per month. The alternative would be to cancel my contract and start a new 1 year contract at Groenkloof, so I'd have to pay the cancellation fees. On all their websites they say that a "reasonable" cancellation fee would be applicable, how is R2600 a reasonable amount? I have had to call Virgin Active 3 times because every employee has a different amount for what me fees would be. I will never, in my life do business with Virgin Active again, and I will keep advising everyone I know to stay far away from them. Disgusted.
