Money making scheme

Ishmael from Carlswald helped me join Mid December. I paid upfront for January. I asked that my debit order is on the 25th but somehow he added another member to my account the ladies name is Olwethu. Virgin active decided to debit my account on the 1st and I called to query this then Asanda from head office at the accounts department confirmed that two people appear on my name. I eventually speak to the sales person that helped and he confirms with Asanda that the details have been amended and that I will be debited as of the 25th of February. This morning to my surprise I wake up to my account being debited again in the same month and Wazeer from cancellations tells me some story about paying in advance and how I am liable to pay today as well. I have been harassed on the first by Asanda and now I’m being made an idiot by someone that’s clearly not sure of what they doing. Ishmael on the other hand told me to reverse today’s debit order because it was done in error yet Wazeer insists that the debit order that went off today is due to them. I want to cancel all this and I will not pay a single cent for peoples incompetence and arrogance. I am tired of the back and forth. How’s it my fault that Virgin active does as they please in my account! Is it