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natalia.j.ferreira natalia.j.ferreira

1 reviews | Active since Aug 2016

05 Aug 2016, 10:56

MONEY HUNGRY

<p>This is utter nonsense..</p> <p>I have tried emailing and contacting you - with no feedback or response whatsoever.</p> <p>Due to circumstances, not once have I had he chance to go to ANY Virgin Active - (check your records, assuming you can) since signing up. Life has gotten the best of me at the moment and I am too busy to visit a Gym at all.<br />Hence also not being able to respond or follow up.</p> <p>Now times have changed.</p> <p>I had debits going off to Virgin Active, to pay the previous debts that my MOTHER accumulated, however -how can you charge me for not visiting once and CONTINUE charging me!?</p> <p>I'm looking forward to making sure all existing debit orders are CANCELLED & actually, I also want them REVERSED as I did not visit any Gym in your franchise.<br />You just want money?</p> <p>I am extremely dissatisfied on how you have handled matters and I will be claiming money back.</p> <p>SORT THIS OUT!!!!</p> <p>Thank you for your time.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Aug 2016, 13:24
Official

We're so sorry about any frustration caused.

I have tried to contact you via the number provided, but to no avail.

I hope to be in touch with you soon to discuss your concerns in more detail and have this resolved.

Kind Regards,

Tracy-Lee