MONEY GRABBING COMPANY!!!!!

Virgin active

Such a money grabbing company.

I had a membership and vitality so I had reduced monthly fees.

I then however had to cancel my discovery medical aid. (Had no choice but to move to another medical aid - if it was my choice I would’ve stayed)I done that without thinking about the vitality as I thought that would remain. I then figured out that my vitality was also cancelled. I tried to get it back but found out it’s not something that you can have without one of discovery’s other products.

I called virgin active explaining that I have a new rewards partner and can we link the new benefit, they explained to me I would need to sign a new contract as it is a new benefit partner- I did not want to as I was on a month to month basis with them, it felt like I was being put in a corner with no choice. I asked the agent to escalate the matter because it was not a situation that was by choice. She escalated and I got no response. They also informed me on this call as my vitality was no longer linked it will bounce back to a normal club membership the fee will be R1300 now (September debit) I had hopes of fixing the membership with the new benefit so I said it was okay.

I then called virgin active again and thought let know unfortunately I have not heard anything and I would rather like to cancel my membership because no considerations can be made as no one called me back and that’s terrible service. They now want to charge me R900 pro rata for cancellation.

The lack of consideration from virgin active is appalling. It’s just black and white with them no matter what caused the changed they don’t care about anything but money.

Extremely disappointed