1 reviews | Active since Aug 2012
Money ******ion
Ended my contract with Virgin around 10/11 years ago under my moms name.<br> There were fictitious debit orders taken off after we had cancelled and was written off back then if my memory serves me right.<br> <br> I just opened a new account under my name 2 weeks ago.<br> Received a call today saying i owe R800 from back then due to bounced debit orders in 2006.<br> I mean, can you get more absurd. As a re-acquired \new\" client, how dare you phone me with this nonsense?<br> Firstly I don't owe you the money and secondly how do you recover a bad debt, if it had been one, after 10 years? The guy then said i qualify for 50% discount after phoning the contact center. <br> What a joke, you should be embarrassed. <br> <br> Good way to start a new customer relationship so well done on that, don't even feel like training there again.<br> I need someone to tell me that this problem has been sorted out and that there will be no debit order taken off my bank account for this amount. <br> <br> Thank you, your response will be greatly appreciated."
We're terribly sorry about the inconvenience caused.
After our conversation, I am pleased that we've been able to assist in resolving the matter.
Please feel free to contact me should you require any further assistance.
Kind Regards,
Tracy-Lee
We're terribly sorry about the inconvenience caused.
After our conversation, I am pleased that we've been able to assist in resolving the matter.
Please feel free to contact me should you require any further assistance.
Kind Regards,
Tracy-Lee
