FA
Fablo A

1 reviews | Active since Mar 2016

11 Mar 2016, 13:01

Money ******ion

So I cancelled my account at Virgin Active under my mother's name in December 2014 as I asked to be no longer use the gym anymore as I would be avail to go to the facility hence I had started to work. So I drove to the Boulders Mall Virgin Active in Midrand, spoke with some guy (can not remember his name) that I was here to pay my outstanding fee of over R1500.00>. I asked to see the breakdown of the charges, saw that everything was fine and paid. I then asked for the \manager\" to confirm that my account had been paid and that I was no longer a customer of theirs. He confirmed.<br> <br> Today it is \"2016, March of all things\" and my mother received a call from the MBD Financial, saying that she is owing over another R1500 for my virgin active account, which I had closed 2 years ago. I am very disappointed and vivid to the point that I have spoken with my lawyers and am ready to file a law suite against these duplicitous leprechauns."

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 Mar 2016, 13:26
Official
Hello Fablo25,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept my apology for the inconvenience caused.

As discussed, I have contacted MBD attorneys to address this matter and I will provide you with feedback shortly.

Kindest regards
Robyn