SN
Sabelo N

1 reviews | Active since Nov 2015

26 Nov 2015, 08:05

Moment of magic

This in response of incredible customer experience delivered by Tracy, She chose to be the moon to give me light when nobody understood would have, even the sun.<br> <br> I had the problem concerning my refund from Virgin Active as I was over charged and I have been explaining myself for more than 3 weeks, but seemed like nobody was willing to help. Tracy came in the right time when I was starting to loose hope and give myself negative perception on how customers are being treated in Virgin active because she wiped out all this mind and boosted my positive thinking again.<br> <br> Furthermore, as I speak my money has been refunded and is reflecting on my account now and this took less than 48 hours after I have interacted with Tracy-Lee Delport. I am running out of words Tracy should keep up the good work of delighting Virgin Active Customers.<br> <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply26 Nov 2015, 08:36
Official
Hello mahlobosb,

Wow, thank you for the compliment!

You've really made my day - I am delighted that I have been able to turn your experience into a positive one.

Please feel free to give me a shout if you need any further assistance.

Kind Regards,
Tracy-Lee