MISTREATED CUSTOMER

Dear Virgin Active My son's account is still blocked and inactive after requesting for the 100th time on numerous occasions that a transfer from my credit balance AMOUNT OF R552 BE TRANSFERRED TO MY SONS ACCOUNT. THIS HAS STILL NOT BEEN DONE AFTER GETTING ASSURANCE FROM YOUR CALL CENTER ANGENTS . YESTERDAY I WAS TOLD AT THE GYM ONCE AGAIN THAT SIYABONGA'S ACCOUNT IS STILL BLOCKED. WHY HAS MY REQUEST NOT BEEN ADHERED TO ?? VIRGIN ACTIVE IS VERY UNPROFESSIONAL WHEN IT COMES TO CUSTOMER SERVICE . YOU DO NOT EVEN RETURN MY CALLS OR EVEN CALL FOR THAT MATTER BUT ARE QUICK TO CALL AND INFORM ME THAT MY ACCOUNT IS ARREARS. YOU HAVE NO CUSTOMER SERVICE WHATS SO EVER. THIS IS PATHETIC TO SAY THE LEAST. CAN YOU RESOLVE MY SON'S ACCOUNT WITH URGENCY. NXA .