Missed membership premiums due to retrenchment

I'm not happy at all with the service provided by Virgin Active, both my sister and I got retrenched last year, there's no source of income from our side of which can help with keeping up with our premiums..

We are being contacted by Virgin Active on a daily basis, demanding payments to be made, as we've been explaining to them we can't make arrangements and promise to pay a certain amount of which we do not currently have, however we are told that "You owe Virgin Active, so you need to make a payment regardless" / "it's not their problem as a payment need to be made, that's what they are calling for".. My question is do they even consider the situation a person is in, being retrenched is something that's unexpected not intentional.. One of the consultants advised that the membership was frozen, of which I was excited about as we haven't been to the gym in ages, but the harrasment calls we keep receiving it's scary,

To our surprise we are now handed over to MBD which we always deal with the most rude, inconsiderate, *********** consultants and their manager daily, we keep on repeating ourselves about the retrenchment, but "IT'S NOT THEIR PROBLEM,. AN ARRANGEMENT HAS TO BE MADE, THAT'S WHAT THE CALL IS ABOUT" there's always exchange of words with them..

Honestly I wouldn't advise anyone to join Virgin Active,my family nor friends ... Can the matter be handled accordingly by Virgin Active's superiors please..