Miss Leading Call Center

On the 11/11/2017 I had received a call from one of the call center agents from Virgin Active who said to me that they are currently running a Black Friday special. The call center agent said to me my current membership will be upgraded to a premium member ship with no additional cost and my debit order on the member ship will stay the same of the amount of R775pm. I repeatedly asked the lady on the phone if she is sure about what she is telling and will there be any extra costs to the promotion that they are running.

However during the month of January 2018 I was debited an amount of R826 or so, this is puzzling to me as I had consistently asked the lady on the phone if my debit order amount on my account will not increase and she assured me that it will not increase. I am writing this report because today I had called the Virgin Active head office and I was informed that i had to pay an amount of R200 or R150 to return to my normal debit order amount of R775. Reasons for my furry is that I was mislead to upgrade to a premium membership which I do not need and the lady on the phone misrepresented the company by stipulating that they are running a promotion that has no additional costs.