Misrepresentation by Virgin Active

Hello Peter, on the 7th of June 2023, I went to Virgin Active in Centurion to inquire about my outstanding account. I was assisted by a consultant named Siya who told me to pay R1670.00 and my account would be cleared. I paid. I told him I would like to rejoin with Vitality and he told me he would subscribe me on a new contract I should pay R292.00 and pay the R1170 activation fee. At the time I didn't have the R1170 and I told him I would pay it a later stage on the 25th of June. On the 29th June I sent him a message requesting EFT details and he said he would call me back. He called me back and told me I could make arrangements to pay it in half/half and that my account was fine. On the 1st August 2023, my account was debited with R205 as my first installment. The next month on the 1st Sept they debited R940.00 I went to the club to query and the receptionist told me that Head Office made a mistake. I paid R585.00 on the 05th Sept and on the 03rd October for my Vitality to be activated. They have since been debiting R292.50 since. On the 11th February I went to the gym and told them I noticed my membership is blocked and went to inquire, they told me I owe R3121. Naledi advised me to come back the next day to see Thato who signed me on Vitality and the Membership manager. Thato came to see me and told me that they had been deducting R940 from my account which is a lie. I requested to see the manager but she refused to see me for 2 hours. Mulalo has no respect for clients. I waited for 2 hours for her to listen to my concern and she was just not interested. May you please assist.