Misrepresentation

Last week Monday on the 5th I called virgin active call centre to make settlement on my account and I spoke to Lunga Mbutye she told me, I am owing R943.20 if I re-join the gym she is giving me a 50% settle of R471.60 which I provided the account number and they deducted the money the next day. When I get to the club today they telling me I cant exercise here because I am owing R3430. I was surprised with the amount I was never told about from the beginning when I called the head office. I called the head office today spoke to Ayanda, she told me I am owing the previous account of which I don't know anything about. I am not happy with the service I am getting from virgin active. They now saying I should pay R1700 for settlement today to re-join the club. I will not recommend virgin active to anyone anymore they very bad they don't care about us but just money suckers.