Misrepresentation

Contacted virgin active to assist with upgrading my membership from single club to national, the consultant advised that I can upgrade to collection since I work in Menlyn and they running a campaign where they lower fees to R620 for the next 3 months then default to R1550 as I am with vitality.

I contacted the call centre and they advised that they don’t know of any campaign and will be billed the full amount of R1550, I asked them to listen to the recording last week on the 23 even today no one has gotten back to me and I called again to follow up still no feedback.