Misplaced club card

Iv recently misplaced my club card, the last time it happened i was told i wont be able to enter the club without it after three visits, I bought a new one and yet found my old one, but the old one is no longer valid, I travel a lot and use the gym very often, i contacted the head office to confirm if i can use my old card due to me misplacing my new card, i was told i will have to buy a new card no matter what, so if my card is ****** lost or misplaced i will always pay for a new card, Since Virgin active is one of the most expensive clubs to be member of in south Africa, i expect to have my issue resolved whether i find my card or not, I pay... therefore i enter... its not hard...i expect your response to be prompt, Or i will take this further