sL
shelbi L

1 reviews | Active since Oct 2015

09 Sept 2016, 18:19

Misled and **** to

<p>On Monday 5 September I went into virgin active at Newmarket to sign up with a work friend. I asked the man at the counter if I could sign up for a short contract - is there one that I can do for a month erc and I was told no, my only options are a one or two year contract. The lady I then went to sign up with (Lorraine) told me the same thing when I asked again as I will only be in Alberton for 3 months and thereafter the closest gym will be over 40km from my work and 20+ km from my home. She told me I can gym here for three months and then call to move gyms. So I signed up for a year contract as two of your employees have now told me that is the shortest option available to me. Upon receiving a copy of the contract I see there are in fact short term options. I now feel like I was **** to and basically ******* into signing up for a longer contract. On top of this the debit date I requested is incorrect and I was not offered the September sign up promo. </p>

0
Replies (2)
Virgin Active South Africa
Virgin Active South Africa's reply12 Sept 2016, 11:04
Official

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active, please accept my apologies for any frustration.

Please look out for my email providing you with detailed feedback. I look forward to talking to you, in order to have this matter resolved.

Kind Regards,

Tracy-Lee

sL
shelbi L's update13 Sept 2016, 19:49
Reviewer Update

Thank you for the assistance Tracy, I appreciate it! Glad it was sorted out. Changing the rating based on the service I received from you.