Misled and charged unfairly- Virgin Active Loftus must take responsibility

I am a student who joined Virgin Active on 31May 2025 after receiving promotional information from one of the employees, named Francis, that clearly stated no charges would be applicable for the months of June and July. He even urged me to sign on 31May despite my hesitance as he said it would work perfectly since it was month end. He even paid half of my joining fee as I didn’t have the full amount on that day. That’s how convincing he was and eager for me to sign up on the 31st. Yet,despite those assurances,l was charged R760 and when I raised the issue, the same person,Francis, who signed me up told me that HR said that I can’t get a refund because I signed in May and not June so only June was supposed to be free and not July. He did not tell me any of this when I first signed up,he told me that June and July would be free and when I confronted him about this,he denied ever telling me about the promotion.All he has done is lie and delay the whole process. I am a student and that R760 that was taken was all that I had. Now i’m stranded with no money. This experience feels deceptive and deeply disappointing and I feel so disrespected. It's not just about a misunderstanding, it's about being misled and gaslighted when trying to hold someone accountable. Even my contract states that my start date was 01June 2025 so there is no valid reason for the premature debit of R760. Virgin Active needs to do better and take responsibility for honouring their promotional commitments and hold their staff accountable for such behaviour: I ask that they refund my money. I am tired of running around asking for assistance when all they do is say that they will contact me but nobody has contacted me and I’m stranded as a student with no money as paying that R760 wasn’t in my budget for the month.