1 reviews | Active since Nov 2013
Misleading SMS'S
<p>The Virgin Active club I attend underwent renovations. They sent an SMS that informed the members that the club would undergo refurbishments. The club was closed for nearly 3 months. In the SMS they stated that we may use any other club, but the closest club to me is about 15 km's. They want me to pay for 2 months even though I did not even go the gym. This is really unacceptable in the way that they want money for not delivering services? I should be refunded the 2 months which I paid for in full. </p>
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active, please accept my apologies for any frustration.
The club did undergo a refurbishment in the wet area, however the club was not closed.
I have sent you an email with my details and hope to be in touch with you soon to resolve the matter.
Kind Regards,
Tracy-Lee
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active, please accept my apologies for any frustration.
The club did undergo a refurbishment in the wet area, however the club was not closed.
I have sent you an email with my details and hope to be in touch with you soon to resolve the matter.
Kind Regards,
Tracy-Lee