Misleading sales process

<p>Hi,</p> <p> </p> <p>I find it most tedious and annoying that I have to resort to such channels...</p> <p> </p> <p>My wife has been in liaison with Alexa Jooste at your Little Falls club in an attempt to sign up my mother-in-law for a national membership.</p> <p> </p> <p>We have a chain of emails whereby it was clearly stated by Alexa that my mother-in-law would qualify for a 25% membership discount based on her medical aid policy. My wife even provided my mother-in-law's ID number as a reference and again the discount was confirmed.</p> <p> </p> <p>This evening my wife and mother-in-law went to the club to sign, only to be told that she would only qualify for a 10% discount??!! Alexa had somehow forgotten all details of the communication between herself and my wife and would not honour her written commitment on the discount.</p> <p> </p> <p>This is unacceptable. My wife and mother-in-law have spent weeks planning for this and left empty-handed without signing up. You have wasted both of their time and did not even so much as offer an apology.</p> <p> </p> <p>I expect Virgin to refer to the email communication between my wife, Candice, and Alexa and honour the price quoted by your sales manager. If not, I will be taking this further.</p> <p> </p> <p>Appreciate your assistance in this regard,</p> <p> </p> <p>Damian Burnett</p>