Misleading people

I wish I could say joining virgin active was an enjoyable experience but unfortunately it was not the service is unprofessional and the fact that they can't keep to there work, I have been calling virgin active Sandton and head office more times than I have been to the gym, they been debating my account for amounts they not suppose to and when I call to speak to someone they tell me the calls are recorded but still do the same thing the next month. I'm so tried and fed up they are misleading us people from the head office and Sandton branch. I really need help to get put off this i just don't know how please help me