Misleading Membership Promotion and Unauthorized Debit Attempt

I recently signed up for a membership through one of your sales consultants during a R200 promotional offer. The agreement was that I would pay R200 for the first month, and then start paying the normal membership price from the following month. I made the payment on 28 October, understanding that my next debit would only occur at the full rate in November. However, two days ago, your company attempted to debit my account early, and as a result, I have now been blocked from accessing the app. This situation has been extremely frustrating and embarrassing—especially when I discovered I was blocked on my way to the gym today. I feel misled and ****med, as this was not the agreement I signed up for. When I contacted the sales consultant who assisted me, I was told the only way to resolve this is by paying the full amount, which I find unacceptable given the original promotion terms. I demand a clear explanation and immediate resolution to this matter. I trusted your company based on the promotional offer presented to me, and this experience has left me deeply disappointed. Please unblock my account and rectify the billing error as soon as possible.