Misleading Membership Practices and Poor Communication

I am extremely disappointed with Virgin Active regarding the handling of my daughter’s membership. When signing up, there was no clear disclosure that her subscription would more than double once she turned 18. Instead of directly informing us as her parents, they sent an SMS to my underaged daughter, who did not understand what it was about.

When I raised this concern, their response was dismissive, pointing to the contract and claiming they “let us know,” which feels both ********* and irresponsible. This lack of transparency and their poor customer attitude is unacceptable. Contracts should not be used as a shield for misleading practices.

I expected better from a reputable organization and would caution others to read the fine print very carefully.