Misleading information to customers

On the 22 Jan I wrote to Hellopeter about virgin active misleading advertising. I was made to sign a contract by one of the virgin active representative under misleading information. He promised me if I joined my daughter will be covered in my membership fee and when I went to the gym my daughter was not allowed access and I was told that she must apply for her own membership. I queried the matter management phoned me and they promised to resolve it and to this day they have not gotten back to me. I keep on receiving messages to say I must pay my account. I only went twice when I spoke to the manager I told him that if my child was not granted access I will not continue with the gym as this was the primary reason why I joined. He said that was not a problem they will call me back try to resolve the matter and if no resolution I can cancel . I would like to understand if they have forgotten about my query or they just avoiding me I find this very unprofessional. But when it comes to reminding me about payment that dont slip they mind. I am very disappointed words cant even describe for such a big company I thought they will have high ethics and principle and value their customers.