MISLEADING INFORMATION FROM DANIELLE

I called in this morning and spoke to Danielle. I advised the following 1. My membership is in arrears and I would like to return to gym 2. I used to gym at Sunninghill in Sandton and would like to transfer to Gateway Durban Danielle asked me how much I could pay and I said R1000 and I asked her if I would be able to gym if I have paid R1000 towards the arrears if I would be able to gym immediately and she yes I will. I then asked if I would need to pay any other fee and she said no. I arrive at gym and I am told I cannot gym because the account is in arrears and I told them that I was not advised of that I was then told I would have to pay the difference in the membership fee. The receptionist logged on the system and said no notes were made by Daniel and she casually told me that I was misinformed. The receptionist then called the call centre and I spoke to David Apleni who casually told me there was nothing he could do and I must call tomorrow. He was abrupt with me and I insisted that he needs to give me a resolution instead of telling me to call back tomorrow. I then requested Danielle’s managers details and notified David that I will be logging an official complaint. I have just moved to a different province which has been extremely expensive and stressful and I would have opted to pay the monies at the end of the month instead of paying R1000 when there are so many other things that need to be done. Danielle mislead me the overall service was unpleasant. I kept on asking her questions and she would not answer the question until I repeated the question. I need this to be sorted out ASAP as the whole experience has been appalling. Danielle’s @ Sharm David’s, please treat matter as urgent. I suffer from depression and I was relying on gym as my outlet. I await your urgent response.