Misleading Information and Lack of Feedback

I contacted Virgin Active after my contract was not cancelled as promised. Another debit order was deducted after I specifically asked the call centre agent to stop my debit order as I have not set foot in the gym for over a YEAR. I contacted the Manager at Bell Air gym (Jeofrey Malivhusha) and after a very unhelpful reply, he has decided to completely ignore me now. It has been over a week. <br> <br> I would like a Manager to call me and have this resolved soonest. It is shameful that Virgin Active takes money for services not rendered. I specifically explained to the agents when I signed the contract that I cannot continue with my membership after a certain time because I was going to start an unpaid psychometric internship and I was moving away. The lady ASSURED me that the contract will expire. I cannot believe that I was misled like this! <br> <br> Please note that I work in an assessment centre and I am not always able to answer my phone. Please send me an e-mail or call after 13:30. <br> <br> Thank you, I am positive that Virgin Active will do the right thing.