MJ
Monique J
1 reviews | Active since Mar 2015
04 Mar 2015, 11:41
Misleading Information
Jan 2015 Virgin active advertised a no joining fee.I phoned them and spoke to Brionca,she said that's is not vitality members,but i must join,pay the monthly fee and before end of Jan i can change to vitality.I said to her that i will think about it.She phone me twice,even offered to come to my house to sign me up.I said to her that I've decided not to join because i haven't got the R695 monthly fee.She phoned me again on 4 Feb saying that they've got a R100 joining fee special only for that day.I immediately went. As i got there I was signed up and she gave me the card and asked me to sign the docs.I remember asking her if she's sure that i must only pay R100 and rep**** \yes
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Replies (1)Virgin Active South Africa's replyOfficial
04 Mar 2015, 16:26Hello moniquejonck,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the frustrations caused.
As discussed, I have addressed your concerns with , Iona, the club general manager at Little Falls, and she has made contact with you too.
We will be in touch with you shortly to advise on the resolution to your query.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the frustrations caused.
As discussed, I have addressed your concerns with , Iona, the club general manager at Little Falls, and she has made contact with you too.
We will be in touch with you shortly to advise on the resolution to your query.
Kindest regards
Robyn
Virgin Active South Africa's reply04 Mar 2015, 16:26
Official
Hello moniquejonck,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the frustrations caused.
As discussed, I have addressed your concerns with , Iona, the club general manager at Little Falls, and she has made contact with you too.
We will be in touch with you shortly to advise on the resolution to your query.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the frustrations caused.
As discussed, I have addressed your concerns with , Iona, the club general manager at Little Falls, and she has made contact with you too.
We will be in touch with you shortly to advise on the resolution to your query.
Kindest regards
Robyn
