Misleading Information

We have been in discussion with the membership that was sold to me incorrectly by Simphiwe on the 22nd February 2023. We at work had a wellness day when the gym subscription was sold to me under false pretence that I will have access to gym at any Virgin Active- Nationally. I did explain to Simphiwe that the nearest branch for me would be Jabulani because it is closer to where I stay. He agreed and other Virgin Active consultants agreed. With the membership of R100 which I transferred right there to the agent

To my surprise when going to Jabulani branch, I was advised that an incorrect product was sold to me as I will be paying R400 monthly since I was signed to Pretoria gym. I then called the customer service and explain my frustration and wanting to cancel yet on the other hand the telling me about outstanding R100 for registration fee. The agent promised to Escalet this to the respective branch. She also said they will give me free month to gym and then will transferer me to the nearest gym with the affordable price which was go and well with that. Monthly debit went off however I am still getting calls with regards to arrears which I did pay to this guy and have a proof of payment.

I called the branch manager to follow up since the call center agent said their will Escalet the matter. Even sent the proof to him still no feedback.

If they could to this type of ***** me on the work wellness day how many he had **** too on that day?

I wouldn’t have taken this product if I was told of all these false information.

I received a survey email from Tsholo Kubeka whom I responded with the query via email. Also asking for this subscription to be cancelled. I am not happy at all. I am also not liable for any cancellation fee because it was not my fault to be sold a lie.

Can you please guys cancel this subscription? I will take the promotional bag to the nearest branch-