Misleading information

To date we have not received any assistance at Virgin Active. My husband and I are not at all pleased with the level of service we have received. We went to Virgin Active in Glenvista 3 times last week and all we get are empty promises that our case is being handled. We were not informed about the vitality activation fee when we signed up with Zibusiso (in Little falls) and he has been sick since. We would like to cancel our membership due to dishonesty.