1 reviews | Active since Mar 2011
Misleading info when signing up...
In January I went with my girlfriend to the gym to sign her up. I spoke to the guy and asked him if he can deduct the registration fee from my account. He said he will add me as the person who will pay the monthly fee and whenever I would like to change it to my girlfriend (because the contract is on her name), it would be possible. I requested them (call centre) to phone my girlfriend so that they can take down her banking details because I was going to stop paying her monthly contribution. They actually never phoned her and the payments still goes off on my account.<br> <br> It seems all they really care about is getting as many people to sign up as possible, and once they have your banking details they feel free to debit tour account as they please.<br> <br> I am thinking of cancelling both contracts and move to another Gym. I can't express myself on how disappointed I am in the system not allowing me to change the payer banking details.<br> <br> UNSATISFIED!!!!!!
Thank you for taking my call today Nico.
On behalf of Virgin Active I would like to apologise for the frustration caused.
As discussed, I have informed you that we have made contact with your girlfriend and all concerns have been resolved.
Should you require any further assistance, please feel free to contact us on ***.
Regards
Robyn
Thank you for taking my call today Nico.
On behalf of Virgin Active I would like to apologise for the frustration caused.
As discussed, I have informed you that we have made contact with your girlfriend and all concerns have been resolved.
Should you require any further assistance, please feel free to contact us on ***.
Regards
Robyn
