Misleading customers

Very disappointing experience and misleading treatment of customers.

I was specifically told that I would receive a 50% discount for three months. However, in the third month, I was automatically charged the normal full price without any prior notice or explanation. When I queried this, I was later told that it was due to a “system error.”

Because of this, I requested that my subscription be cancelled. The consultant then informed me that I would also have to pay a pro-rata amount for five days in October, despite me requesting cancellation on 5 September 2026. I find these unexpected charges and the way they have been communicated extremely frustrating and misleading.

To make matters worse, during the cancellation process, the consultant asked me why I was not attending the gym. I found this question completely unnecessary, intrusive and rude. My reasons for attending or not attending the gym are personal and have nothing to do with my request to cancel my membership.

Customers should be given clear and accurate information about promotions, fees and cancellation terms from the beginning. Changing the amount charged without notice and then explaining it as a system error does not inspire confidence.

I would not recommend this service based on my experience.